1. Order Processing Time

Once your order is successfully placed and payment is confirmed, it will enter our processing queue.

Normally, orders are processed within 1–3 business days, which includes:

• Order verification

• Product quality inspection

• Sweater folding and packaging

• Shipping label preparation

• Handover to the logistics carrier

Business days refer to Monday through Friday, excluding public holidays.

Processing times may be extended during:

• Major sales events (e.g., Black Friday)

• Holiday shopping seasons

• Severe weather conditions

• Warehouse inventory adjustments

If any delay occurs, we will notify you via email regarding your order status.

2. Estimated Delivery Time

After shipment, the estimated delivery time is as follows:

Domestic Shipping

Approximately 3–7 business days

International Shipping

Approximately 7–15 business days

Delivery time may vary due to:

• Customs inspections

• Local courier efficiency

• Holiday shipping congestion

• Extreme weather conditions

• Remote delivery areas

Please note that delivery times are estimates provided by shipping carriers and are not guaranteed.

3. Shipping Costs

Shipping costs are automatically calculated at checkout based on:

• Destination country or region

• Package weight

• Total order value

• Selected shipping method

Some orders may qualify for:

• Free shipping promotions

• Seasonal shipping discounts

Final shipping costs will always be displayed on the checkout page before payment.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email that includes:

• Carrier name

• Tracking number

• Tracking link

You can use this information to monitor your shipment in real time.

5. Shipping Address Requirements

Please ensure that your shipping address is complete and accurate, including:

• Recipient’s full name

• Street address

• City

• Postal code

• Country

• Phone number

If incorrect or incomplete address information results in:

• Delivery failure

• Package return

• Lost shipment

The customer may be responsible for additional shipping costs.

6. Customs, Duties, and Taxes

International orders may be subject to:

• Import duties

• Value-added tax (VAT)

• Customs processing fees

These charges are determined by the destination country and are the responsibility of the recipient.

If a package is returned due to refusal to pay customs fees, original shipping costs may not be refundable.

7. Shipping Delays

Shipping delays may occur due to:

• Customs clearance procedures

• Severe weather conditions

• International flight delays

• Peak holiday logistics demand

• Other unforeseen circumstances

If your tracking information has not updated for an extended period, please contact our customer support team.

Email: [email protected]

We will assist in contacting the shipping carrier to investigate the issue.

8. Lost or Damaged Packages

If your package:

• Has not arrived within the expected timeframe

• Shows “Delivered” but has not been received

• Arrives damaged

Please contact our support team within 7 days of delivery status, providing:

• Your order number

• Photos (if applicable)

• A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

9. Shipping Coverage

We ship to multiple countries and regions worldwide.
However, some remote areas may currently be unavailable for delivery.

If your location cannot be serviced, you will be notified during checkout.